General Information about Common Area Phones

CP CAP

Background

The term "Common Area Phones" refers to traditional desk phones or hardware devices that are used as endpoints for making and receiving calls within the Microsoft Teams Phone environment.

They are designed to work seamlessly with Microsoft Teams Phone features, allowing users to have a familiar physical-phone experience while leveraging the benefits of the Microsoft Teams Phone environment.

Here are some key points:

Purpose-Built Hardware: These phones are not traditional landline phones but are optimized to work within the Microsoft Teams environment.
Microsoft Teams Integration: These phones allow users to access Microsoft Teams Phone features directly from the phone's interface to make and receive calls, access voicemail, and join Microsoft Teams meetings.
Modern Features: Users can access their Microsoft Teams contacts, presence status, and collaborate with colleagues.
HD Audio and Video: Many Common Area Phones support high-definition (HD) audio for clear voice communication and, in some cases, even video calling capabilities.
Touchscreen Interfaces: Integrated screens make it easy to navigate through menus, access call history, and manage settings.
Headset Compatibility: Users can often connect headsets to these phones for hands-free calling and improved call quality. Headsets for Use with Microsoft Teams
Emergency Calling: Common phones in Microsoft Teams Calling support emergency calling services, ensuring that users can dial emergency services when needed.

Common Area Phone Facts and FAQs

Common Area Phones are assigned their own independent phone extension.
Making calls from the Common Area Phones will appear as the phone's own independent phone number. If you are interested in making calls from a common area phone on behalf of a call queue, please see how to make calls as a Call Queue.
Common Area Phone voicemails are only available on the physical phone. They do not support voicemail via email, and they also do not receive voicemails for a call queue. More information about Voicemail
If a CAP is unattended, is there a way to automatically forward calls to another number? Yes! On the phone's settings, you can program it to ring another number. See Forward Calls and Delegates of the Yealink manufacturer's user guide for your options.
My Common Area Phone screen seems to turn off. Will I still receive calls? During defaulted business hours of 7 am to 7 pm Mon-Fri the screen will stay active for 120 minutes. Outside of business hours, only 10 minutes. A slow flashing, red light is an indicator that the phone still has a connection and can receive calls. The phone will still ring.
My Common Area Phone doesn't seem to be working. It seems like it may have lost power. Please check the data cable plugged into the phone. Sometimes, the connection under the phone becomes loose, so removing it and plugging it back in will reset it and establish a connection. If this does not resolve the problem, please submit a trouble ticket.