Headsets for Use with Microsoft Teams

Easiest Solutions

• Existing accessories
  • Most users may already own wired or wireless headphones or earbuds with a microphone that they are currently using with Teams or Zoom.  These may be USB-connected devices or wireless Bluetooth, which can easily be paired with one's laptop or mobile device. 
• Microsoft certified
  • Devices should be Microsoft-certified for Teams in order to assure compatibility: Phones and Devices for Microsoft Teams - Microsoft Teams | Microsoft Learn
  • Shopping for any Microsoft certified headsets should yield plenty of results.  Lists can be found on Microsoft sites: Headsets, Earbuds, and Headphones | Teams devices (microsoft.com)
• Consult
  •  with your area's Technical Coordinator group.

How to Purchase

Please coordinate with your manager.  Departments can purchase from their preferred retailers.  

Common Questions or Issues

How can I have calls ring on both my headphones and computer speakers simultaneously?

1. Open Microsoft Teams.
2. Click on your profile picture at the top of Teams.
3. Select Settings.
4. Navigate to Devices.
5. Look for the option labeled Secondary Ringer.
6. Set the Secondary Ringer to include both your speakers and your headset.
7. Ensure that the speaker option at the top remains set to your headset.

How do I keep phone rings on the computer desktop app but turn them off on my cell phone's mobile app?

1. Open the Microsoft Teams app on your mobile device.
2. Go to Settings (usually found by tapping your profile picture or the three horizontal lines in the top left corner).
3. Select Notifications.
4. Look for the option "When active on other devices" and enable it. This setting ensures that calls will only ring on your desktop when you are active there.

Headset issues, audio issues, dropped calls, devices ringing or not ringing correctly

Please refer to Troubleshooting for Connection Issues and Dropped Calls