User-based Service (Personal Teams Phone Number)
Employees (MPP, Staff) will automatically provisioned a Teams Voice extension upon HR sign-in.
New employees will receive a welcome email from Microsoft with their extension information.
For Faculty, after HR sign-in (active status in HR), Departments can open a Telecom service request to manually provision an extension, pending ASM approval.
Auxiliary staff must have their HR phone flag set to Y for automatic provisioning (please contact AEO Techs).
More information about Personal Phone Number or Extension
Call Queue (CQ)
Call Queues function like Hunt Groups where a call to a single number will simultaneously ring multiple users. These are typically departmental telephone numbers and main lines. They can be configured to ring in various ways based on departmental needs.
More information about Call Queues
Common Area Phone (CP)
Common Phones are physical instruments located in shared locations that are accessed by users who don't have User Service enabled. For example, a reception desk staffed by multiple Student Assistants. It is common for a CP to be a member of a Call Queue.
More information about Common Area Phones
Auto Attendant (AA)
Auto attendants let people who call in navigate a menu system so they can be connected with the right department, person, or the operator in your organization. You will choose your greetings, set up your menus, and then choose how to redirect calls.
More information about Auto Attendants
Teams SMS Texting
More information about SMS Texting
Cost
For more details on costing information, please see Article - Teams Voice Billing, Collec...