The following costs are effective beginning in the 23/24 fiscal year.
New General Framework and Account Types
The new framework removes funding reliance for the voice/data network on an optional, chargeback telephone billing model. The new model is based on a headcount model that charges the University a basic rate structure for IT Bundled service (Voice and Data) on an annual basis after fall census.
Full Employee Account Types at $30 per User per Month
- Staff/MPP/Faculty, Auxiliary, FAC-Other, FAC-Tenure/Tenure Track.
- Most Staff and MPPs are automatically provisioned Teams Phone numbers by default upon hire depending on their role. Details are provided within this article.
- For Faculty, after HR sign-in and Active status in HR, departments can open a Telecom service request to manually provision a phone number, which will be fulfilled upon ASM approval via the ticketing workflow. Please note, opting to have phone service or not does not impact annual collections for Faculty members.
Discounted Employee Account Types at $15 per User per Month
- FAC-Lecturer\Temporary as a primary role. (Please note that records with MPP, FAC-Lecturer\Temporary, the MPP role takes precedence).
- Foundation Temp employees with Job Code of FND-Temp that are flagged with "email" in Foundation feed. (Foundation Temp employees without email ar not charged for bundle).
- University Police Department employees
- R05 and R06 employee types
- Grounds Workers
- Teamsters/Trades
Excluded Employee Account Types
The following populations are excluded from receiving Teams Phone service:
- Casual Employees (E99)
- Field Value = B,T, F, E (B=Intermittent, T=Immediate Pay, F=FERP, E=Rehired Annuiant)
- Student Employees (GA/TA/ISA/SA)
- Campus Guests
- Volunteers
- Future Hires
- Emeriti
Calling Plans
Calls are at no cost for nation wide calling.
International calling rates are an additional service plan. Please submit a Telephone Service work order to add international access if this service is required for your work. This is subject to additional monthly fees and will require ASM approval.
Other Teams Telephone Service Types
| Service |
Monthly Cost ($) |
| Common Area Phone |
15 |
| Call Queue |
5 |
| Agent Account for Call Queue |
15 |
| Auto Attendant |
5 |
Other Non-Teams Telephone Service Account Types
| Service |
Monthly Cost ($) |
| Alarm |
15 |
| Panic button |
5 |
| Legacy analog phone |
15 |
| Legacy digital phones |
25 |
| Fax |
15 |
| Modems |
15 |
| SMS Texting |
10 |
| Video Calling |
30 |
| Other |
15 |
| Vendor Internet/Data Only |
50 |
| Vendor Internet/Data & Voice |
75 |
| Vendor Internet/Data Only Multi-outlet Private VLAN |
50 + 15 per bundle (5 max. bundles) |
| Vendor Voice Only |
25 |
Billing, Collections, Invoices
IT Bundle (Voice and Data) are billed an annual basis following fall census based on October headcount.
Collections for Grants, Mobile/Carrier service, and Work Orders continue to be invoiced monthly.
Charges will be posted to the following accounts:
- Telephone Usage – 604001
- IT Voice & Data – 604809
- Technology Work Order – 660820
- Mobile Phone/Carrier - 604808
Monthly invoices/reports will be automatically sent (if the department has charges for the month) to ASMs (based on their HR role):
- RVDD02: Monthly Charge Detail - Grants and E-Programs
- RMLD01: Monthly Charge Detail - Carrier and Mobile Devices
ASMs may forward all reports to their areas as needed. How to use rules to automatically forward messages.