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Issue
This may resolve issues where email is not syncing on one's mobile devices. Re-connecting one's account on a mobile device may require deleting the record of the mobile device and then re-connecting the account.
Process
- Sign in to CSULB Single Sign-On (https://sso.csulb.edu) and click on the Mail button.
- Once in your mailbox, click on the gear icon near the upper-right corner.
- In the Search Outlook Settings field, type in ‘mobile’ so that ‘Manage mobile devices’ shows up. Click on that, and see if you can delete/trash the mobile device on which you have your Outlook app installed (the trash can should appear if you hover over the device listed w/your mouse cursor).
- After you’ve deleted/removed the device from the list, go back to your Outlook app on your phone to reconnect and check to see if all the emails load back onto the account.