Logging Into a Teams Agent Account for the First Time

Prerequisites

Department Supervisor must give the student assistant their Agent login information.

Student Assistants must:

1. Log into a campus computer with CSULB SA account
2. Have the Teams desktop application installed - This does not work in the Teams web version via SSO.
3. Log into Teams desktop app with CSULB SA account - If you do not see the "Add another account" option noted in step 2 below, it means either the new Teams version is not installed on your computer and needs to first be installed, or it may mean that you are attempting this log in process from the Teams web app version, which is not supported for this feature.
4. Log into their Agent account.

Account Access and Log In

1. While in Teams, click on Profile picture at top-right corner. 
2. Select “Add another account”.  If you do not see the "Add another account" option, please ensure you are not using the Teams web app version. The desktop application must be installed on your computer to log into your Agent account.
4. The Microsoft login process will initiate:
   1. Sign in using the UPN/email address of the Agent account (i.e., DSAOutreachAgent1-AG_RA@csulb.edu).  Hit Next.
   2. Enter the default password Csulb.1949!! and hit Sign in. 
   3. It is recommended that “No, signed in to this app only” when given the option to sign in to all apps with this account: 

Password

After logging in, the user will be prompted to create a new password. 

This can be done by following your department's guidelines by either using a department-provided password or by creating your own.

Please consult with your Department Supervisor for guidance on creating a new password.