Telecom Information for ASMs or Fiscal Analysts
Management Overview
ASMs and fiscal staff have important roles to fulfill, and telecom has designed tools and functions to support them and complete various processes more efficiently. The following information will help you learn more about these items, and how to access them online.
Mobile stipend policy
Mobile Device Policy
Mobile device and carrier service policies
Telephone/Telecommunications
For the remaining sections: It’s easy to reach the IT service catalog for Telecommunications using www.csulb.edu/telecom in order to browse for the information needed from there, however for the purpose of this document, the specific links have been provided.
Directory Updates
The on-boarding process for new employees has been automated, so directory updates are also automatic and based strictly on HR records.
Changing chart fields and speed codes
When an extension needs to be changed to a new, or different, speed chart and set of chart fields, it is easy to submit the request through Billing Reports and Statements.
Billing Reports and Statements
Permissions for Telecom Reports
Monthly Telecom reports are distributed to ASMs based on HR records. ASMs are encouraged to forward reports to their designated staff.
For summary and management reports, CSLink is used for report distribution with set permissions. Below you’ll see a good example of a division with the ASM who has access to the entire division, and some staff members may have access to all reports within a main department and each DeptID under the main department, while others have access to only one DeptID. If you are uncertain how best to set up permissions, please email ITS-Telecom@csulb.edu for assistance.
Approving or Declining Tickets
The section for submitting tickets in ITHelp can be reached using www.csulb.edu/telecom. When an employee submits a ticket for a telecommunications service, the ticket will be routed to the ASM if there are fiscal implications. The ASM will receive an email notification and can click the button to approve or deny the request. Prompt action on tickets helps facilitate requests.